So, while trying to get to the Right People ™ to fix one of our remote 3G IPWAN services, somehow I got through to a consumer-grade accounts person. The Telstra IVR is a horrible mess of “Uh, I’ll mash buttons until someone answers”.
After a few minutes of trying to convey the point, he decided to try and transfer me to a Bigpond 3G helpdesk person. Terrible idea, since they wouldn’t have the foggiest idea how to deal with my Cisco 881G router, nor access to our service details.
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