Coffee plus laptop equals bad.

Hp pavilion dv1000

s/n CNF5480L21

p/n PY869PA#ABG

keyboard p/n 367778-001 $140ish

Thank you for contacting HP Chat. If you need further assistance, please visit our website or contact us again via Chat or E-mail.

yaleman : The keyboard is damaged and I require details to replace it. Part number, price and or a contact company to purchase one.

[An agent will be with you shortly.]

[You are now chatting with Rangan .]

Rangan : Welcome to HP Total Care for Notebook Support.

My name is Rangan. I will be your technical support specialist today.

Please give me few moments while I review your issue description details.

NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.

yaleman : Hello?

Rangan : Hi how are you.

Rangan : Please do not worry I am here to help you out with the issue you are facing. May I please have the product and serial number of your system? This information will help me pull up the relevant details needed to troubleshoot the issue.

yaleman : good

yaleman : hp pavilion dv1013AP

s/n CNF5480L21

p/n PY869PA#ABG

Rangan : Thank you.

Rangan : Please tell me the issue you are facing.

yaleman : The keyboard is damaged and I require details to replace it. Part number, price and or a contact company to purchase one.

Rangan : The repair will cost $298+taxes and we will replace it for you.

yaleman : what would it cost for you to send me a replacement keyboard and what is the part number?

yaleman : and is this in australian dollars or USD?

Rangan : Okay let me check.

Rangan : Okay in this case you have to talk to the Australian support as I am from the US support .

yaleman : how do I get onto Australian support, I thought that was what I was on. please provide me a link to it or a phone number.

Rangan : I am providing you the phone number.

Rangan : +61 2 8023 8760

Rangan : This is the number.

yaleman : do you have a toll free number? that number would be quite expensive for me to call.

Rangan : Okay then we have a free chat support do you prefer that.

Rangan : Are you with me?

Rangan : Okay open hp .com

Rangan : then click on Contact HP / Customer Service

Rangan : Open hp.com then select the country at the top of the page by clickin on it.

Rangan : James are you with me?

yaleman : ok

Rangan : Please do these steps.

yaleman : done

Rangan : Open hp.com then select the country at the top of the page by clicki on it.

Rangan : then click on Contact HP / Customer Service at the right bottom of the page.

Rangan : Now click on Chat with an online support technician after you buy

Rangan : It will be the first option then select the product you are using.

yaleman : ok

Rangan : It will connect you to the Australian support.

Rangan : Okay tell me did you have selected Australia in the country selection.

yaleman : yes

yaleman : all done

yaleman : thanks

If you have completed your chat session you can save your entire transcript by clicking the “Save Chat” button, otherwise you may close this window by clicking the “Exit” button.

Pfwoar.



#broken #coffee #computer #Computers #HP #keyboard #laptop #spill