Coffee plus laptop equals bad.

Hp pavilion dv1000

s/n CNF5480L21

p/n PY869PA#ABG

keyboard p/n 367778-001 $140ish

Thank you for contacting HP Chat. If you need further assistance, please visit our website or contact us again via Chat or E-mail.

yaleman : The keyboard is damaged and I require details to replace it. Part number, price and or a contact company to purchase one.

[An agent will be with you shortly.]

[You are now chatting with Rangan .]

Rangan : Welcome to HP Total Care for Notebook Support.

My name is Rangan. I will be your technical support specialist today.

Please give me few moments while I review your issue description details.

NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.

yaleman : Hello?

Rangan : Hi how are you.

Rangan : Please do not worry I am here to help you out with the issue you are facing. May I please have the product and serial number of your system? This information will help me pull up the relevant details needed to troubleshoot the issue.

yaleman : good

yaleman : hp pavilion dv1013AP

s/n CNF5480L21

p/n PY869PA#ABG

Rangan : Thank you.

Rangan : Please tell me the issue you are facing.

yaleman : The keyboard is damaged and I require details to replace it. Part number, price and or a contact company to purchase one.

Rangan : The repair will cost $298+taxes and we will replace it for you.

yaleman : what would it cost for you to send me a replacement keyboard and what is the part number?

yaleman : and is this in australian dollars or USD?

Rangan : Okay let me check.

Rangan : Okay in this case you have to talk to the Australian support as I am from the US support .

yaleman : how do I get onto Australian support, I thought that was what I was on. please provide me a link to it or a phone number.

Rangan : I am providing you the phone number.

Rangan : +61 2 8023 8760

Rangan : This is the number.

yaleman : do you have a toll free number? that number would be quite expensive for me to call.

Rangan : Okay then we have a free chat support do you prefer that.

Rangan : Are you with me?

Rangan : Okay open hp .com

Rangan : then click on Contact HP / Customer Service

Rangan : Open hp.com then select the country at the top of the page by clickin on it.

Rangan : James are you with me?

yaleman : ok

Rangan : Please do these steps.

yaleman : done

Rangan : Open hp.com then select the country at the top of the page by clicki on it.

Rangan : then click on Contact HP / Customer Service at the right bottom of the page.

Rangan : Now click on Chat with an online support technician after you buy

Rangan : It will be the first option then select the product you are using.

yaleman : ok

Rangan : It will connect you to the Australian support.

Rangan : Okay tell me did you have selected Australia in the country selection.

yaleman : yes

yaleman : all done

yaleman : thanks

Pfwoar.



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