Hp pavilion dv1000
s/n CNF5480L21
p/n PY869PA#ABG
keyboard p/n 367778-001 $140ish
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yaleman : The keyboard is damaged and I require details to replace it. Part number, price and or a contact company to purchase one.
[An agent will be with you shortly.]
[You are now chatting with Rangan .]
Rangan : Welcome to HP Total Care for Notebook Support.
My name is Rangan. I will be your technical support specialist today.
Please give me few moments while I review your issue description details.
NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
yaleman : Hello?
Rangan : Hi how are you.
Rangan : Please do not worry I am here to help you out with the issue you are facing. May I please have the product and serial number of your system? This information will help me pull up the relevant details needed to troubleshoot the issue.
yaleman : good
yaleman : hp pavilion dv1013AP
s/n CNF5480L21
p/n PY869PA#ABG
Rangan : Thank you.
Rangan : Please tell me the issue you are facing.
yaleman : The keyboard is damaged and I require details to replace it. Part number, price and or a contact company to purchase one.
Rangan : The repair will cost $298+taxes and we will replace it for you.
yaleman : what would it cost for you to send me a replacement keyboard and what is the part number?
yaleman : and is this in australian dollars or USD?
Rangan : Okay let me check.
Rangan : Okay in this case you have to talk to the Australian support as I am from the US support .
yaleman : how do I get onto Australian support, I thought that was what I was on. please provide me a link to it or a phone number.
Rangan : I am providing you the phone number.
Rangan : +61 2 8023 8760
Rangan : This is the number.
yaleman : do you have a toll free number? that number would be quite expensive for me to call.
Rangan : Okay then we have a free chat support do you prefer that.
Rangan : Are you with me?
Rangan : Okay open hp .com
Rangan : then click on Contact HP / Customer Service
Rangan : Open hp.com then select the country at the top of the page by clickin on it.
Rangan : James are you with me?
yaleman : ok
Rangan : Please do these steps.
yaleman : done
Rangan : Open hp.com then select the country at the top of the page by clicki on it.
Rangan : then click on Contact HP / Customer Service at the right bottom of the page.
Rangan : Now click on Chat with an online support technician after you buy
Rangan : It will be the first option then select the product you are using.
yaleman : ok
Rangan : It will connect you to the Australian support.
Rangan : Okay tell me did you have selected Australia in the country selection.
yaleman : yes
yaleman : all done
yaleman : thanks
Pfwoar.