One of my earliest fault reports from this morning…
Description: user’s outlook wasn’t synchronising because user refused to follow instructions in error message and sync errors repeated every 20 seconds
Impact: no new mail and deleted items getting loaded up with sync errors
Cause: user didn’t read error messages and follow instructions
Update: Not five minutes after I posted the first one…
user’s mailbox is way over its limit - advised to clear it up and will stop getting messages saying it’s full. user claims to have received email saying his account would be closed - but had deleted it and cleared it (and only it) from the deleted items. over 50MB of other stuff in deleted items however. advised if gets message like this to NOT delete it before calling us.